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Buffbunny Collection

I entered the wrong address. Can I change it?

I ordered the wrong item, size, or duplicates. Can I alter my order?

Can I combine my orders or get refunded shipping for multiple orders?

I forgot to use my code! Can you adjust my order?

I haven't received my package.

My item came damaged or defective and I can't use it.

I received an incorrect item. Can you help me?

Manage my Order

What is your return policy?

Do you allow international returns and exchanges?

Do you provide free returns?

What is an RMA form?

Why was my return or exchange denied?

Why wasn't my shipping fee refunded?

I sent my return. Now what?

Where is my refund?

Returns and Exchanges

How long until I get my order?

What is Route Package Protection?

Do I have to purchase Route Package Protection on my order?

What can be done about customs and duty fees?

My order was returned to sender, what do I do?

Canada Post Strike

Orders Stuck In "Awaiting Carrier Pickup"

Shipping and Delivery

Custom Fabrics

Size Chart

Multiple items I have in the same size measure or fit differently!

Fabrics and Fit

Do points expire?

How do I redeem Legacy points?

When I reach a new tier, how long does it last?

I don't see my points!

It's my birthday but I'm not seeing my points?

Can I send this program to friends and family?

What are the different tier levels?

I need more info on the rewards program!

Legacy List Rewards

Where is Buffbunny based?

When are you going to restock?

What payment methods do you offer?

General Information

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Manage my Order

Returns and Exchanges

Shipping and Delivery

Fabrics and Fit

Legacy List Rewards

General Information