Buffbunny Collection logo
Buffbunny Collection logo

All articles

Manage my Order

I entered the wrong address. Can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we can change anything after an order is placed. If you do need to make any address changes, please i

I ordered the wrong item, size, or duplicates. Can I alter my order?

Unfortunately, once an order has been successfully placed, the products can no longer be modified. If you wish to cancel your order, please email us at [email protected] and we would be happy to cancel if possible. If we are unable to can

Can I combine my orders or get refunded shipping for multiple orders?

No, we cannot combine orders or refund shipping costs at this time.

I forgot to use my code! Can you adjust my order?

Unfortunately, once an order is placed, our system does not allow for us to add a code and adjust the pricing or add an athlete support code. If your order has not shipped, please email us, and we would be happy to cancel the order so you can reorder

I haven't received my package.

We are so sorry to hear you have not received your package! If you insured your order with Route Package Protection at checkout you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue

My item came damaged or defective and I can't use it.

No one likes to open a package to find a damaged product. If you received product(s) you think are damaged, please email as soon as possible at [email protected]. Please provide multiple photos of the damage and your order number. We will

I received an incorrect item. Can you help me?

Of course—our bad! Your satisfaction and happiness are our top priority. If you received the wrong product(s), please email us as soon as possible at customer [email protected]. Please include your order number along with images of the packing sl