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Buffbunny Collection

<p>This policy is to remind shoppers of Buffbunny Collection in the EU legal guarantee of conformity with Directive (EU) 2024/825, providing a minimum two years of legal guaranteed protection for consumer goods sold in the EU. Please reach out to <a href="mailto:customerservice@buffbunny.com">customerservice@buffbunny.com</a> if you need to take advantage of this policy.</p>

This policy is to remind shoppers of Buffbunny Collection in the EU legal guarantee of conformity with Directive (EU) 2024/825, providing a minimum two years of legal guaranteed protection for consumer goods sold in the EU. Please reach out to custom

EU Guarantee Directive (EU) 2024/825

General Information

I entered the wrong address. Can I change it?

I ordered the wrong item, size, or duplicates. Can I alter my order?

Can I combine my orders or get refunded shipping for multiple orders?

I forgot to use my code! Can you adjust my order?

My item is defective and I can't use it.

I received an incorrect item. Can you help me?

Manage my Order

What is your return policy?

Do you allow international returns and exchanges?

Do you provide free returns?

Why was my return or exchange denied?

Where is my refund?

What is Redo - Package Protection and Free Returns?

Returns and Exchanges

How long until I get my order?

What can be done about customs and duty fees?

My order was returned to sender, what do I do?

Warehouse Move: Why is my package only partially shipped?

Do you ship internationally? If so, which countries do you ship to?

Shipping and Delivery

Custom Fabrics

Size Chart

Multiple items I have in the same size measure or fit differently!

Fabrics and Fit

Do points expire?

How do I redeem Legacy points?

When I reach a new tier, how long does it last?

I don't see my points!

It's my birthday but I'm not seeing my points?

Can I send this program to friends and family?

What are the different tier levels?

I need more info on the rewards program!

Legacy List Rewards

Where is Buffbunny based?

When are you going to restock?

What payment methods do you offer?

Are duties and taxes included at checkout for international orders?

EU Guarantee Directive (EU) 2024/825Updated 2 hours ago