Orders Stuck In "Awaiting Carrier Pickup"Updated a month ago

For those of you who are seeing your orders are stuck in the “label created” or “awaiting carrier pickup” stage and are not moving: we sincerely apologize for the delay. After investigating further, we’ve determined that some customer orders have been impacted due to a sorting error identified in our operations process. This issue has affected a shipment of about 300 parcels, and we are actively working with our carrier partners to resolve the situation as quickly as possible.

Our teams are coordinating the retrieval of the impacted orders and will readmit them into the delivery network to get them back on track. While we are pushing to get orders back in transit as soon as possible—targeting Friday 12/13—we do not yet have a firm recovery date. 

We understand how important this is to our customers and are treating it with the utmost urgency. We will share additional updates as soon as we have more information and a confirmed timeline. Your patience and understanding during this process are truly appreciated.

If you have any immediate concerns or questions regarding your order other than this status update, please feel free to reach out to our customer support team directly at [email protected]. Thank you for your trust, and we remain committed to resolving this matter swiftly.